Public Education

The Will County 9-1-1 Emergency Telephone System is dedicated to educating the public about the purpose and the proper use of the emergency phone number 9-1-1, as well as the technical differences with various telephones (wireline, wireless, VoIP, etc.).

The Will County 9-1-1 Public Education Program works closely with the three 9-1-1 PSAP (Public Safety Answering Point) Centers in Will County, the 9-1-1 National Public Educators Forum, and the NENA Education Committee to develop and promote consistent educational messages related to 9-1-1.

What We Do

Will County 9-1-1 public education:

  • Provides 9-1-1 public education materials to the 9-1-1 centers, police and fire departments throughout Will County. Educational materials are designed, developed and distributed to the general public through this program. Throughout the year, these items are researched, evaluated and ordered based on the need for yearly educational efforts.
  • Assists in developing, coordinating, and scheduling programs on the appropriate use of the 9-1-1 emergency telephone number.
  • Makes presentations for civic, community, educational, and governmental groups and organizations throughout Will County.
  • Develops, gathers, and/or distributes educational materials to be used in 9-1-1 presentations.
  • Assists in developing 9-1-1 public education messages.
  • Seeks opportunities to present 9-1-1 educational messages to public and private schools, civic groups, neighborhood watch groups, and other community groups throughout Will County.
  • Develops and maintains a positive working relationship with media representatives.

Cell Phone Sally

To educate the kids, Cell Phone Sally and the gang, the mascot for 9-1-1 is used extensively. Every year, Will County 9-1-1 Public Educators visit the schools and show the Cell Phone Sally video to all 1st Grade classes in the county.

In addition to the young children, Will County 9-1-1 Public Educators also work to educate older children, adults, senior citizens and the hearing impaired.

Presentations are given on a request basis, in addition to the special campaigns that are initiated regularly. Will County 9-1-1 Public Educators participate in numerous local special events to spread the word about 9-1-1.

About Caryn

Caryn started with Will County 9-1-1 Emergency Telephone System in 2003 as the Administrative Assistant.

In 2008, added 9-1-1 public education responsibilities to the administrative duties. Duties include maintaining the supply of 9-1-1 inventory for the agencies, appearing at special events, presenting at elementary and high schools and managing the county-wide educators at the PSAPs.

Caryn is involved in many committees related to 9-1-1 public education. They are; Life Safety Education Committee (local police/fire agencies), IL APCO/NENA Public Education Committee, National NENA Public Education Committee and a founding member of the National Public Educators Forum. She also had a role as a member of the National 9-1-1 Education Coalition for National 9-1-1 Public Education month.

Caryn DeMarco

Caryn DeMarco

Administrative Assistant/ Public Education

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