How to Text to 9-1-1
Can I send a text to 9-1-1?
The Will County 9-1-1 Emergency Telephone System offers Text-to-9-1-1 service, allowing customers of major wireless carriers to send a text message to 9-1-1 during an emergency.
Text-to-9-1-1 should only be used when calling is not possible—such as when a person is deaf, hard of hearing, speech impaired, or in a situation where speaking could put them in danger.
Please note that Text-to-9-1-1 may not be available outside of Will County.
How to Text 9-1-1 in an Emergency:
- Enter “911” in the “To” field
- In your first message, include your location and the type of emergency you are experiencing.
- Press “Send”.
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Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
- Text in simple words. Do not use abbreviations.
- Keep text messages brief and concise.
Important Information About Text-to-911
- Always be ready to provide your exact location.
- Text messages may take longer to send or receive, may arrive out of order, or may not be delivered.
- Text-to-9-1-1 is not available when roaming.
- A text or data plan is required to place a text-to-9-1-1.
- If Text-to-9-1-1 is unavailable, you will receive a message advising you to call 911.
- Photos and videos cannot be sent, this service is text only.
- Group messages are not supported.
- Do not send your emergency text to anyone other than 9-1-1.
- Never Text and Drive.
